Technical Support & Maintenance
Keeping Your Business Running, Guaranteed
Even the most robust IT infrastructure requires expert support to ensure continuous operation. Inotech Nexera’s Technical Support and Maintenance services are designed to provide rapid, reliable assistance when you need it most. Whether you have a comprehensive Annual Maintenance Contract (AMC) or require on-demand help, our goal is the same: to minimize downtime, resolve issues quickly, and keep your systems performing at their peak.
Our Support Offerings
Annual Maintenance Contracts (AMCs)
Our AMCs are the most effective way to protect your technology investment and ensure business continuity. We offer customizable contracts with defined Service Level Agreements (SLAs) that cover your critical infrastructure, providing peace of mind through priority support and proactive care.
Key Features:
- Guaranteed Response & Resolution Times (SLA): Clearly defined SLAs for different priority levels (e.g., 4-hour response for critical issues).
- Priority Access to Certified Engineers: Your tickets are automatically escalated and assigned to our expert team.
- Preventive Maintenance: Scheduled health checks and system check-ups to prevent future problems.
- Hardware Replacement Services: Advanced replacement for covered hardware to minimize downtime.
- Includes: Servers, Storage, Networking, Security Appliances.
On-Demand “Break-Fix” Support
For businesses without a formal maintenance contract, we offer on-demand support services. When an issue arises, you can engage our technical team on a per-incident basis. We provide fast and effective troubleshooting and resolution to get you back online as quickly as possible.
Key Features:
- Pay-as-you-go model.
- Rapid dispatch of engineers for on-site assistance.
- Remote troubleshooting and support.
- Ideal for non-critical systems or as a supplement to your internal team.
Dedicated On-site Resources
For organizations requiring a higher level of support, we can provide dedicated, full-time or part-time technical resources to work on-site at your location. These engineers become intimately familiar with your environment and act as a direct extension of your IT team.
Key Features:
- Full-time or part-time placement.
- Access to Inotech’s entire knowledge base and backend support.
- Ideal for large enterprises or businesses with complex, mission-critical environments.
Why Choose Inotech Nexera for Support?
- Local Spare Parts Inventory: We maintain a local stock of commonly needed spare parts for faster replacement.
- Multi-Vendor Expertise: Our team is trained to support a wide range of technologies from leading vendors like Cisco, HPE, Dell, and more.
- Structured Ticketing System: All requests are logged and tracked in our professional helpdesk system, providing you with full visibility.
- Clear & Transparent Reporting: We provide regular reports on ticket resolution, system health, and SLA performance.
